Customer Services

Reporting An Insurance Claim

You can report a claim through any of the methods below. Please be sure to provide us with all relevant information about the incident in your claim. This will save time and ensure your claim is processed promptly and accurately.

• Phone: 1-844-410-1896
• Fax: 1-844-447-1863
• email: claims@insuremy.ca

If it is an emergency situation and after regular business hours please call 1-844-410-1896

Here is the information we need:

• Name
• Address
• The name of the InsureMy employee with whom you normally do business
• Circumstances of the incident
• Date and time of the incident
• List of damages
• Any other relevant information

Remember to include:

• Your preferred means of communication for contact and follow-up (phone or e-mail)
• Your daytime telephone number
• Your home telephone number
• The e-mail address you want us to use

If you have a question regarding your coverage or how the claim will be handled please e-mail us or call one of our offices during regular business hours.

In addition if, after the claims process has started, you have questions please contact us and we will provide you with the information and assistance you need.